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Abuse Policy

We take all abuse reports regarding Aroopa apps seriously and commit to thoroughly investigating all violations reported to us. If you encounter content on Aroopa apps that you believe breaches our Terms of Service, please report it as violation to compliance@aroopatech.com. Upon receiving your feedback, we will investigate and take necessary actions. We'll contact you only if we need more information or have updates to share. If we determine that the reported incident does not constitute a violation, we may close the report without responding.

1. Spam, Malware, and Phishing

Prohibited activities include sending junk mail, spam, chain letters, phishing attempts, or unsolicited mass emails. For example, emails asking for credit card details to claim a prize are not allowed. 

2. Promoting Hatred, Violence, or Illegal/Offensive Activities

Users must not transmit or publish content that is illegal, promotes racism or discrimination, or violates others' privacy and legal rights through harassment, threats, or abuse.

3. Sexually Explicit Material

Publishing or transmitting adult or mature content is forbidden on Aroopa apps.

4. Child Exploitation

There is a zero-tolerance policy for content exploiting children. Accounts sharing such content will be terminated and reported to law enforcement.

5. Personal and Confidential Information

Users cannot publish non-public personal and confidential information without consent. This includes details like full names, phone numbers, addresses, social security numbers, credit card information, government IDs, and bank details.

6. Copyright Infringement

Users must not copy protected works without permission. Aroopa will take action against copyright violations reported by the rightful owners.

7. Other Violations

Users can report violations not covered in the above categories by providing a detailed description for appropriate action.

This policy aims to ensure safe and respectful use of Aroopa apps by preventing abuse and protecting users' rights.

Last Updated: 6th April 2026

Welcome to Aroopa Apps

1. Overview

Aroopa Apps is committed to maintaining a safe, secure, and compliant platform for all users.
This Abuse Policy outlines prohibited activities and how we handle reports of misuse across our platform.
We maintain a zero-tolerance approach toward abuse.

Violations may result in:

  • Immediate suspension or termination of accounts 
  • Restriction of platform features 
  • Reporting to law enforcement or regulatory authorities 
2. Applicability (SaaS & Tenant Responsibility)

Aroopa Apps operates as a multi-tenant SaaS platform.

Each Client (“Tenant”) is solely responsible for:
  • Content created, uploaded, or transmitted 
  • Communications sent through the platform 
  • Activities of their users, employees, or agents
Aroopa acts as a technology provider and does not actively monitor all user activity but reserves the right to investigate and act on violations.
3. Reporting Abuse

If you encounter content or activity that violates our policies, please report it:

Subject: Abuse Report – Aroopa Apps

Please include:

  • Description of the issue 
  • Relevant screenshots or evidence 
  • Date/time of occurrence 
  • Identifying details (email, account, tenant name if known)
Investigation Process
  • All reports are reviewed seriously 
  • We may contact you for additional information 
  • We may not respond if the report is invalid or lacks sufficient evidence  
  • We reserve the right to close reports at our discretion
4. Categories of Prohibited Abuse

4.1 Spam, Malware, and Phishing

Prohibited activities include:

  • Sending spam, unsolicited bulk messages, or chain letters
  • Phishing attempts (e.g., fake prize, login, or payment requests) 
  • Distributing malware, ransomware, or harmful links  

4.2 Illegal, Harmful, or Offensive Activities

Users may not:

  • Engage in illegal activities
  • Promote violence, terrorism, or criminal behavior 
  • Distribute hateful, discriminatory, or abusive content
  • Harass, threaten, or intimidate others

4.3 Sexually Explicit Content

The platform must not be used to:

  • Publish or distribute pornographic or adult content 
  • Share sexually explicit or inappropriate material

4.4 Child Safety and Exploitation (Zero Tolerance)

Aroopa strictly prohibits:
  • Any content involving child exploitation or abuse  
  • Grooming, trafficking, or inappropriate communication involving minors
Violations will result in:
  • Immediate account termination  
  • Reporting to law enforcement authorities

4.5 Personal and Confidential Information

Users must not share or expose sensitive personal data without consent, including:
  • Phone numbers, addresses, emails  
  • Government IDs, tax numbers
  • Financial details (bank accounts, credit cards)
  • Login credentials or authentication data

4.6 Intellectual Property Violations

Users must not:

  • Upload or distribute copyrighted content without authorization
  • Misuse trademarks, branding, or proprietary materials

Aroopa will act on valid infringement complaints.

4.7 Platform Misuse & Security Violations
Prohibited actions include:
  • Unauthorized access or account takeover attempts
  • Data scraping or extraction without permission
  • Circumventing security controls
  • Abuse of APIs or integrations 
  • Attempting to disrupt platform performance
4.8 Other Misuse
Any activity that:
  • Violates applicable laws
  • Harms Aroopa, its users, or third parties
  • Undermines platform integrity
may be treated as abuse—even if not explicitly listed.
5. Enforcement Actions
Depending on severity, Aroopa may:
  • Issue warnings or compliance notices 
  • Temporarily suspend accounts or features 
  • Permanently terminate accounts 
  • Remove or block content 
  • Report incidents to authorities
Actions may be taken without prior notice.
6. Cooperation with Authorities
Aroopa may disclose user information where required to:
  • Comply with legal obligations  
  • Respond to lawful requests 
  • Protect users, platform integrity, or public safety 
7. False or Malicious Reports
Submitting false, misleading, or abusive reports may result in:
  • Ignoring future reports  
  • Account restrictions 
  • Further action if necessary 
8. Policy Updates
We may update this Abuse Policy periodically.
Continued use of the platform constitutes acceptance of updates.
9. Contact
For abuse reports or questions:

New Jersey

Aroopa, Inc

111 Union Valley Rd, Suite 206, Monroe Township, NJ 08831

India

Aroopa Technologies Private Limited

No.2, Padmavathi Nagar,
Agraharam Road, Korattur,
Chennai 600076

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