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Terms and Conditions

Last Update: 6th April 2026

Welcome to Aroopa Apps, a Software as a Service (SaaS) provided by Aroopa. 

These Terms and Conditions (“Terms”) govern your access to and use of Aroopa Apps, a Software-as-a-Service (SaaS) platform provided by Aroopa (“Aroopa”, “we”, “our”, or “us”).
By accessing or using our Services, you agree to be bound by these Terms, our Privacy Policy, and applicable laws.

1.Eligibility 

You must be at least 18 years old or the legal age in your jurisdiction.
If you are using the Services on behalf of an organization, you confirm that you are authorized to bind that entity to these Terms.

2. Account Registration 

You agree to:

  • Provide accurate and complete information
  • Maintain confidentiality of credentials
  • Notify us of unauthorized access 

Aroopa reserves the right to suspend or terminate accounts for violations.

3. SaaS Model & Tenant Usage (IMPORTANT)

Aroopa Apps operates as a multi-tenant SaaS platform, where businesses (“Clients” or “Tenants”) use the platform to manage their own operations, data, and communications.

a. Client (Tenant) Responsibility

Each Client is solely responsible for:

  • All data uploaded, stored, or processed
  • Communications sent through the platform (email, SMS, WhatsApp, etc.)
  • Compliance with applicable laws (data protection, marketing, spam, etc.)
  • Managing user access within their organization
b. Aroopa’s Role

Aroopa acts as:

  • A technology service provider
  • A data processor (where applicable)

We do not control, monitor, or take responsibility for:

  • Client-generated content
  • Customer communications
  • Business decisions made using the platform
c. Business decisions made using the platform

Clients agree NOT to use Aroopa Apps for:

  • Spam or unsolicited communications
  • Fraudulent, misleading, or illegal activities
  • Violating intellectual property rights 
  • Storing or transmitting harmful or malicious content

Violation may result in immediate action which may lead to suspension or termination.

4. User Content and Data Ownership 

  • Clients retain full ownership of their data and content
  • You grant Aroopa a limited license to process data for:
    • Service delivery 
    • Support 
    • Platform improvement

Aroopa does not validate or endorse user content.

5. APIs and Integrations

Use of APIs must comply with:

  • Documentation and technical guidelines
  • Security standards
  • Rate limits

You may not:

  • Reverse engineer APIs 
  • Resell or misuse access
  • Create unauthorized integrations

6. Subscription, Billing & Payments

  • Services are billed in advance
  • Subscriptions auto-renew unless cancelled 
  • Pricing may change with notice
  • Taxes apply as per jurisdiction

Failure to pay may result in suspension or termination.

7. Data Retention & Termination

Upon termination:
  • Data is retained for 30 days
  • After that, it is permanently deleted 
Clients are responsible for exporting their data.

8. Communications & Messaging Compliance (CRITICAL)

If you use Aroopa Apps to send communications:

You are solely responsible for:
  • Obtaining user consent 
  • Providing opt-out mechanisms
  • Following laws such as: 
    • GDPR  
    • CCPA/CPRA 
    • CAN-SPAM
    • CASL

Aroopa is not liable for:

  • Spam complaints 
  • Regulatory violations 
  • Misuse of communication tools

9. . Accessibility Disclaimer

We strive to follow accessibility standards (WCAG 2.1).

However:

  • We do not guarantee full compliance across all features 
  • Third-party integrations may not be accessible

10. Intellectual Property

All platform IP belongs to Aroopa.

Users may not:
  • Copy, modify, or distribute the platform 
  • Reverse engineer or replicate features

11.  Copyright / DMCA

To report infringement:

We will investigate and take appropriate action.

12.  Limitation of Liability

To the maximum extent permitted by law:

Aroopa is not liable for:

  • Indirect or consequential damages
  • Loss of profits, data, or goodwill  
  • Client misuse of the platform

Total liability is limited to fees paid in the last 12 months.

 13.  Indemnification

You agree to indemnify Aroopa against claims arising from:

  • Your use of the Services 
  • Your data or communications   
  • Violation of laws or third-party rights

14. Acceptable Use & Conduct 

Users must:

  • Act professionally with support teams 
  • Avoid abuse, harassment, or misuse

Violations may result in termination.

15. Developer Conduct

Developers must:
  • Follow integration standards
  • Protect user data   
  • Avoid malicious or unauthorized activities

16.  Data Protection & Privacy

Use of the platform is subject to our Privacy Policy.

Where applicable:

  •  Aroopa acts as a Data Processor
  • Clients act as Data Controllers / Fiduciaries

17. Governing Law

These Terms are governed by the laws of the State of New Jersey, USA.

All disputes shall be subject to the jurisdiction of courts in New Jersey.

18. Updates to Terms

We may update these Terms periodically.

Continued use of Services implies acceptance of revised Terms.

19. Entire Agreement

These Terms constitute the full agreement.

If any clause is invalid, the rest remain enforceable.

Contact Us

New Jersey

Aroopa, Inc

111 Union Valley Rd, Suite 206, Monroe Township, NJ 08831

India

Aroopa Technologies Private Limited

No.2, Padmavathi Nagar,
Agraharam Road, Korattur,
Chennai 600076

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