Discover What's New at Aroopa Apps

We're excited to introduce native Gmail and Google Workspace integration for the Aroopa Apps Ticketing module.

With this enhancement, organizations can now connect their Gmail or Google Workspace mailboxes and automatically create support tickets from incoming emails. Once a ticket is created, support teams can manage, track, assign, prioritize, collaborate, and respond to customers directly from Aroopa Apps while maintaining a complete communication history.

All emails synchronized from Gmail inherit the full capabilities of the Ticketing module, including:

• Automatic ticket creation from incoming emails
• Reply to customers directly from the ticket
• Ticket assignment and ownership management
• Status, priority, and SLA tracking
• Internal notes and team collaboration
• Workflow automations and notifications
• Customer communication history and audit trail
• Reporting and analytics across email-generated tickets

This addition expands our email channel support and provides organizations with greater flexibility when choosing their preferred email provider. Previously, Aroopa Apps supported ticket creation and email communication through SMTP and Microsoft Outlook / Office 365 integrations. With the addition of Gmail and Google Workspace, businesses can now seamlessly manage customer support conversations from one of the world's most widely used email platforms.

Why It Matters

Many organizations rely on Gmail and Google Workspace for customer communications. This integration eliminates the need for manual ticket creation, centralizes support operations, and ensures every customer email is tracked and managed through a structured support process.

Available Now in Aroopa Apps Ticketing. 🚀