We’ve introduced support for multiple chat widgets in the platform. Customers can now create and manage multiple widgets from a single account and embed them across different websites, landing pages, or portals.

Each widget can be configured independently with its own:

• Branding and colors
• Welcome messages
• AI knowledge sources
• Workflows and automations
• Website-specific configurations

This enhancement provides greater flexibility for businesses managing multiple brands, departments, regions, or client websites. It also helps organizations deliver more personalized support and engagement experiences based on the website or audience.

Key benefits include:

• Centralized management of all chat widgets
• Separate chat experiences for different websites
• Easier scaling for agencies and multi-brand businesses
• Better organization of support and sales interactions
• Improved customization and user engagement

This feature is now available to all tenants.