We’ve added a new Web Search control for chat widgets. Customers can now choose whether a widget should have access to internet search capabilities.

When enabled, the widget can search the web and provide responses using publicly available internet information, helping deliver broader and more up-to-date answers.

When disabled, the widget will respond only using the configured knowledge base, uploaded content, workflows, and internal business data. This is useful for organizations that want controlled, domain-specific, or private AI experiences without external internet-based responses.

Key benefits include:

• Full control over internet-enabled AI responses
• Restrict widgets to internal or business-specific knowledge only
• Improve compliance and controlled AI behavior
• Create focused support and knowledge assistants
• Flexibility to configure different behavior for different websites or use cases

This feature is now available to all tenants.